The Feedback Conversation: A Five-Step Script

This lesson gives you a repeatable five-step script for feedback conversations: state intent, describe the behavior, share the impact, invite the response, and agree the next step. You will practice until it feels natural, not robotic. By the end of this lesson, you will be able to: 1. Run a complete feedback conversation using the five-step script and get the other person to agree on a concrete next step. 2. Practice one real feedback conversation in a role-play and receive a rating of at least 4 out of 5 on clarity and tone from your practice partner. 3. Document every feedback conversation in a written follow-up within 24 hours, including the agreed action and timeline.